Hotels
A hotel is the busiest business in your tower. Guests arrive in the evening, eat in your restaurants, sleep, pay in the morning and leave, and by lunchtime the room has to be clean for the next one. Keep that cycle turning and a hotel floor earns every single night. Let it slip and you will have cockroaches.
The three rooms
Section titled “The three rooms”| Room | Unlocks | Sleeps | Good for |
|---|---|---|---|
| Single Room | 2★ | 1 | Cheap, small, quick to fill |
| Double Room | 3★ | 2 | The everyday hotel room |
| Suite | 3★ | 2 | High nightly price, and the room the VIP stays in |
A night in the hotel
Section titled “A night in the hotel”- Evening: guests check in and head out to eat. A busy hotel keeps your restaurants and fast food full at night.
- Overnight: the room shows its guest asleep.
- 8 AM: guests check out and pay for the night. The game tells you what the hotel earned. Modern About one guest in five sleeps in and leaves in the early afternoon instead, paying then.
- Daytime: every room a guest left is now dirty, and stays empty until Housekeeping cleans it.
Hotel guests count toward your population until four stars. From then on the game counts only the people who work and live in the tower, so a hotel alone won’t carry you to five. See Stars and the TOWER.
Housekeeping
Section titled “Housekeeping”Each Housekeeping room has a crew of six. They come in through the lobby during the two hours before their shift and ride up to their Housekeeping room, by the service elevator or stairs when those reach the lobby and by the guests’ elevators, escalators or stairs when they don’t. From there a housekeeper walks to a dirty room, cleans it in a few minutes and goes straight on to the nearest dirty room their crew looks after. When no dirty room is left, the housekeeper goes back to the Housekeeping room to wait, and at the end of the shift the whole crew leaves through the lobby.
At work, housekeepers get around only on stairs and the service elevator (never the guests’ elevators or escalators), so make sure your hotel floors are connected to a Housekeeping room that way. A crew the lobby can’t reach at all never comes in, and the game tells you so.
| Classic | Modern | |
|---|---|---|
| Shift | Noon to 5 PM | 8 AM to 7 PM |
| Which crew goes | The crews in the order you built them | The nearest crew first |
If the game reports rooms left uncleaned at the end of the day, add another Housekeeping room or a service elevator.
Cockroaches
Section titled “Cockroaches”A room left dirty for three days becomes infested. It can’t be cleaned or rented any more, and every night the cockroaches spread into the empty or sleeping rooms on either side of it.
Classic The only cure is to bulldoze the infested rooms and build them again.
Modern You can also call an exterminator from the hotel room’s card: a $5,000 call-out plus $2,000 for each infested room. The rooms are clear the next day.
What guests want
Section titled “What guests want”Guests are short-tempered. A hotel guest whose rating falls all the way leaves at once, without notice. Their complaints are the same as everyone’s (a lobby they can reach, short waits, a quiet neighborhood), with noise the biggest worry: offices and noisy venues within 21 tiles on the same floor disturb them. See Tenant ratings.
Modern A Spa within five floors soothes hotel guests, and an Aquatic Center or Party Hall nearby helps too. A Nightclub nearby keeps them up at night.
The VIP and your suites
Section titled “The VIP and your suites”From three stars, a VIP may book one of your suites. If they find a suite with a good rating (70 percent or better) that their car can park for, they leave a glowing review, which is one of the things four stars needs. You also need at least two suites in the tower for four stars. Every suite needs a parking space of its own, so build a ramp and some spaces before you build suites.
- Put hotels on floors of their own, well away from offices and shops.
- One Housekeeping room per hotel block, connected by a service elevator, saves a lot of trouble.
- Build the suites near the bottom of the hotel, close to the parking ramp and the lobby.