Tenant ratings

Every office, home and hotel room in your tower has a rating: how happy the people in it are. You can see one room’s rating by inspecting it, or the whole tower’s at a glance on the Map’s Eval view, which colors each room:

On the Map	Rating	What it means
Excellent	Above 60%	All is well
Good	40% to 60%	Something is bothering them; the room’s card names it
Terrible	Below 40%	Trouble. If it hits zero, they leave

How a rating moves

Every game hour, each room’s rating takes a small step. If the room is connected and its people aren’t stuck in traffic, it climbs back toward full by a few points. If something is wrong, it falls, or it is held under a ceiling it can’t climb past until you fix the cause.

So a room with one problem doesn’t empty overnight. It slides, and you have time to notice. The card of a room that is slipping names the main problem, and the message log tells you when a tenant gives notice.

Moving out

Offices, homes and Modern’s rentals give two days’ notice when their rating reaches zero. Fix the cause and get the rating back above 40% in that time, and they stay.
Hotel guests just leave.
Condo owners who leave sell the condo back to you, at the price they paid. See Homes.

What wears a rating down

Problem	Who minds	What happens
No way to a lobby	Everyone	The rating falls quickly every hour
Traffic jams	Everyone above the ground floor	The rating falls while waits are long, faster the worse they are
Rent over the default	Offices, rentals, fitness clubs, clinics	A small drop every hour, bigger the higher the rent
A noisy neighbor	Offices hear noisy venues within 11 tiles. Homes and hotel rooms hear offices and noisy venues within 21 tiles.	Held to 60% at best
Far from a stair or elevator	Offices and apartments more than 79 tiles from one	Held to 60% and slowly worn down
Far from a lobby	Offices, homes and hotel rooms	Held down past 7 floors, and worn down past 11
Too few shops	Offices, condos, apartments and hotel rooms	Held down when the shops they can reach could serve fewer than half of them
Too little recycling	Everyone, from 3★	Held down while the garbage piles up
Too little parking	Offices from 3★; homes in Modern	Held down until there are spaces

Noisy venues are every shop, restaurant, theater and Modern venue except the quiet ones: the spa, the daycare and the clinic. A stretch of lobby between two rooms blocks noise, and so does a gap in the floor.

Classic and Modern

Classic The original’s rules, as they were. Noise holds a room down but never empties it on its own. A far lobby caps a rating in two clear steps. Too few shops caps it, but never drives anyone out. Any recycling shortfall drags everyone down.

Modern The same problems, but they bite in proportion: the further from a lobby, or the fewer shops, the lower the ceiling, and a bad enough case wears a room all the way to notice. Noise keeps wearing too. Bigger households feel every problem a little more. In return, amenities can lift a room back up (below), cinemas and party halls count toward shopping, and people wait longer before a floor counts as jammed.

What lifts a rating Modern

Some of Modern’s venues make the floors around them nicer places to be: a Fitness Club, Daycare, Spa, Aquatic Center or Party Hall nearby adds a little to a room’s rating every hour, and raises the ceiling that noise, a far lobby or too few shops would hold it under. The effect is strongest on the venue’s own floor and fades over the next few. A Nightclub does the opposite at night.

Finding the trouble

Open the Map and switch to Eval. Look for red.
Inspect a red room. Its card names its main gripe.
Fix that, and watch the room turn green over the next few hours.

The Traffic view helps with jams, and the Pricing view with rents.